Founded in 2015 • Veteran-Owned • Commercial Cleaning
About INVO Cleaning Services
Founded on the belief that businesses deserve dependable commercial cleaning and employees deserve to be treated with dignity and respect. Learn the story behind INVO Cleaning Services and the philosophy that continues to guide every client relationship.
Request Free Quote Explore Our ServicesWhy INVO Cleaning Services Was Started
INVO Cleaning Services was founded in 2015 after seeing commercial cleaning from a different perspective. While working with the Department of Veterans Affairs, founder Wally McQuade learned more about the cleaning company serving the office and became concerned with its approach to employee treatment, training, pay, and overall philosophy.
Rather than simply criticize what he saw, Wally decided to build something better. INVO was created with the belief that businesses deserve dependable commercial cleaning and employees deserve to be treated with dignity, respect, and fairness.
The name INVO stands for INdiana Veteran-Owned. It reflects both where the company began and the values that continue to shape how INVO serves clients, supports employees, and approaches long-term business relationships.
“Our philosophy has always been to do right by our clients and our employees, rather than treat everything like a transactional relationship.”
The Philosophy Behind INVO
Every decision at INVO Cleaning Services is guided by a simple principle: treat people the way they deserve to be treated. That philosophy applies equally to our clients, employees, business partners, and the communities we serve. We believe long-term relationships are built through honesty, communication, accountability, and consistently doing what is right—even when no one is watching.
Integrity First
We will not reduce labor or use lower-quality products simply to submit the lowest bid. Our goal is to provide lasting value—not the cheapest price.
Communication Matters
Every cleaning company will occasionally miss something. The difference is how those situations are handled. We believe problems should be acknowledged, communicated, and resolved quickly.
Leadership Through Service
Our owner remains personally involved in walkthroughs, proposals, inspections, employee training, and client communication to help ensure expectations are clearly established from the beginning.
Helping People Grow
We don't believe success is measured by how long someone stays with INVO. If an employee builds a long career with us, we're grateful. If INVO serves as a stepping stone to something greater, we're proud to have been part of that journey.
Leadership by Example
At many companies, the owner disappears after the contract is signed. At INVO Cleaning Services, leadership remains directly involved because we believe that's the best way to deliver consistent quality and build lasting relationships.
Personally Invested in Every Client
Owner Wally McQuade personally conducts client walkthroughs, prepares proposals, performs quality inspections, trains employees, and serves as the primary point of contact for client communication. When appropriate, he may even participate in the initial cleaning to establish the standard expected for every new account.
This hands-on approach helps ensure expectations are clearly understood from the beginning and provides clients with confidence that the person making commitments is also accountable for delivering them.
As INVO continues to grow, that commitment to accessibility, communication, and accountability will remain at the core of how we serve every client.
What You Can Expect
✓ Clear communication before, during, and after service
✓ Honest recommendations based on your facility's needs
✓ Accountability when issues arise
✓ Customized cleaning programs—not one-size-fits-all checklists
✓ A long-term partnership focused on helping your business succeed
From Philosophy to Practice
Our Values Continue After Service Begins
Integrity, communication, and accountability should be more than statements on an About page. They should shape how a cleaning account is prepared, how employees are supported, how quality is reviewed, and how concerns are handled throughout the client relationship.
See How INVO Puts Its Service Philosophy Into Practice
Our Service Assurance process provides a transparent look at how INVO prepares new accounts, supports cleaners, manages call-offs, investigates concerns, communicates with clients, and works to protect ongoing service continuity.
Serving Michiana Since 2015
INVO Cleaning Services is locally focused and built to serve businesses throughout Northern Indiana and Southwest Michigan. We understand the expectations of professional offices, healthcare facilities, manufacturing companies, warehouses, banks, schools, daycares, and commercial properties across the Michiana region.
South Bend
Commercial cleaning services for offices, healthcare spaces, banks, warehouses, and professional facilities throughout South Bend.
South Bend Cleaning →Mishawaka
Customized commercial cleaning programs for offices, medical practices, warehouses, and businesses throughout Mishawaka.
Mishawaka Cleaning →Granger
Professional cleaning for offices, healthcare spaces, financial institutions, schools, and commercial buildings in Granger.
Granger Cleaning →Elkhart
Commercial janitorial services for manufacturing facilities, warehouses, offices, healthcare spaces, and commercial buildings in Elkhart.
Elkhart Cleaning →Plymouth
Commercial cleaning services for offices, healthcare spaces, schools, daycares, financial institutions, and professional facilities throughout Plymouth.
Plymouth Cleaning →Niles
Dependable commercial cleaning services for offices, medical facilities, banks, warehouses, and commercial properties throughout Niles.
Niles Cleaning →Commercial Cleaning Services Built Around Your Facility
No two facilities operate the same way, which is why INVO Cleaning Services develops customized cleaning programs based on your building, schedule, traffic patterns, and operational needs. Explore our primary commercial cleaning services below to learn more.
Office Cleaning
Professional office cleaning customized for your workplace.
Learn More →Medical Facility Cleaning
Cleaning programs designed for healthcare environments.
Learn More →Manufacturing Cleaning
Dependable cleaning for manufacturing facilities.
Learn More →Warehouse Cleaning
Professional warehouse and distribution facility cleaning.
Learn More →Bank Cleaning
Cleaning services for banks and financial institutions.
Learn More →Schools & Daycares
Cleaning for educational and childcare facilities.
Learn More →Property Management
Cleaning solutions for managed commercial properties.
Learn More →Day Porter Services
Daytime facility support to keep your building looking its best.
Learn More →Frequently Asked Questions About INVO Cleaning Services
Learn more about INVO’s story, philosophy, service approach, and commitment to commercial cleaning throughout Michiana.
What does INVO stand for?
INVO stands for INdiana Veteran-Owned. The name reflects the company’s Indiana roots and veteran-owned foundation.
When was INVO Cleaning Services founded?
INVO Cleaning Services was founded in 2015 with the goal of building a commercial cleaning company based on integrity, communication, and respect for both clients and employees.
Why did INVO choose commercial cleaning?
Commercial cleaning provides more consistency in service expectations and creates opportunities to build a team, support employees, and serve businesses through long-term relationships.
Is the owner still involved in the business?
Yes. Owner Wally McQuade remains personally involved in walkthroughs, proposals, inspections, training, client communication, and setting expectations for new accounts.
What makes INVO different from larger cleaning companies?
INVO is locally focused and directly involved in the work it performs and manages. Rather than treating cleaning as a low-bid transaction, INVO focuses on accountability, communication, quality, and long-term client relationships.
We'd Love the Opportunity to Earn Your Business
Choosing a commercial cleaning company is about more than price. It's about finding a partner you can trust to communicate, follow through on commitments, and consistently care for your facility. If that aligns with what you're looking for, we'd welcome the opportunity to learn about your business.
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